My order

We cannot change your order after you click the 'Checkout' button. This includes the following:

- Change the item or size
- Delivery/billing address
- Add items to your order
- Shipping method*

*If you enter the wrong address at checkout and the order has already been processed, we cannot be held responsible if the order is lost. We are not liable for the refund/replacement of this order. 

If an order cannot be delivered due to incorrect or incomplete (delivery) address details, we will charge delivery costs when sending the package again. So check the delivery address carefully.

Cancel order?

Our warehouse operates quickly, so unfortunately, it is not possible to cancel a placed order at this time.

Missing an item or received a wrong item?

In the unlikely event that you are missing an item from your order or received the wrong item, please contact us immediately, within 7 days.

You can file a report in our return portal. Log in with your order number and email address. Included pictures of the item(s) that you did receive and let us know which item(s) you are missing or received wrong.

Once we have received the above information, our customer service team will resolve this for you. This may take a couple of days. Please wait for our response.

You may be asked to return the wrong item to us through our returns process. If you're not sure how to do this, please see our Return and Refund page.

Defect/damaged item?

If you believe your item(s) may have been sent to you damaged or defective, please contact us immediately, within 7 days.

You can file a report in our return portal. Log in with your order number and email address. Included information about the damaged item, for example how often worn/washed, when the item was damaged, etc. And included photo's of the damaged area and also a picture with the Athletic Bee logo.

Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.

Damage after wearing?

If you're reaching out about potential damage/defects in your item(s) after 60 days from your delivery date, the item(s) will be considered “wear and tear” and will not be eligible for evaluation.