My order

We cannot change your order after you click the 'Checkout' button. This includes the following:

• - Change the item or size
• - Delivery/billing address
• - Add items to your order
• - Shipping method*

*If you enter the wrong address at checkout and the order has already been processed, we cannot be held responsible if the order is lost. We are not liable for the refund/replacement of this order. 

If an order cannot be delivered due to incorrect or incomplete (delivery) address details, we will charge delivery costs when sending the package again. So check the delivery address carefully.

Cancel order?

Our warehouse operates quickly, so unfortunately, it is not possible to cancel a placed order at this time.

Missing an item or received a wrong item?

In the unlikely event that you are missing an item from your order or received the wrong item, please contact us immediately, within 7 days.

Please send us an email at support@athleticbees.com, within 7 days with the following information:

• - Name and email
• - Order number
• - Which item was sent wrong and/or which item is missing
• - Photo's of the wrong item with logo, including the label of the clothingbag

Once we have received the above information, our customer service team will resolve this for you. This may take a couple of days. Please wait for our response.

You may be asked to return the wrong item to us through our returns process. If you're not sure how to do this, let us know, we will help you.

Defect/damaged item?

If you believe your item(s) may have been sent to you damaged or defective, please contact us immediately, within 7 days.

Please send us an email at support@athleticbees.com, within 7 days with the following information:

• - Name and email
• - Order number
• - Which item is damaged
• - Photo's of the damaged area with logo and a photo of the inside size label

Once we have received the above information, our customer service team will resolve this for you. This may take a couple of days. Please wait for our response.

Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.

Damage after wearing?

Please send us an email at support@athleticbees.com with the following information:

• - Name and email
• - Order number
• - Which item is damaged
• - Photo's of the damaged area with logo and a photo of the inside size label

Once we have received the above information, our customer service team will resolve this for you. This may take a couple of days. Please wait for our response.

Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.