You have 14 days from the delivery date to make a return. If our product does not meet your expectations, we will take it back. However we allow returns as long as they fall under our return guidelines.
Please note the following points when returning an item:
*Items sent back to us without first requesting a return will not be accepted.
You can make a return with your order number and e-mail in our return portal.
Follow the instructions and choose a carrier. Returns are at your own expense. You can buy a return label via our return portal starting from €5. If there is no label available for your country, you wil have to pay for the package at a post office.
If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.
Return address:
3e Industriestraat 23-H
3133 EJ Vlaardingen
The Netherlands
You can return all items of your order if they fall under our return guidelines. See below for exceptions to this rule:
Return guidelines:
We only accept returned items according to the following guidelines:
*If the hang tag is detached from the item, please include the hang tag in the return package.
If your return does not meet all of our return guidelines, your return will be noted as ‘unacceptable’. If our processing team deems your item(s) as ‘unacceptable’ we will contact you about this.
Exchange
It is now possible to exchange an item for a different size. Unfortunately it is not yet possible to exchange an item for a different color or different item, only the size is exchangeable.
Store Credit
If you choose Store Credit instead of a refund, you will receive an additional incentive of €2,50. This amount will be added to your store credit balance.
Please note!
You can request to convert your store credit into a refund via the original payment method within 14 days after the store credit is issued. If you choose to do so, the €2,50 incentive will be removed and only the original purchase amount will be refunded.
After this 14-day period, the store credit can no longer be converted into a refund and will remain available as store credit in our store.
If you paid for your order using Klarna, please note that choosing store credit does not cancel your payment obligation with Klarna. Your Klarna invoice must still be paid according to Klarna’s payment terms.
If you believe your item(s) may have been sent to you damaged or defective, let us know as soon as possible, within 7 days.
Submit the damaged claim through our warranty portal: https://athleticbees-warranty.returnista.com/
Choose the product that is damaged, upload clear photo's and fill in the description box.
Once we have received the above information, our customer service team will resolve this for you. This may take a couple of days. Please wait for our response.
Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.
Depending on the country you are from and the return carrier you choose when returning your item(s), delivery times back to our warehouse may vary.
If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.
We will notify you once we have received and inspected your return and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and process the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@athleticbees.com, specifying in your message:
We'll then get back to you as soon as we can!
If a parcel cannot be delivered due to an incorrect or incomplete delivery address provided by the customer, is refused upon delivery, or is not collected from a designated collection point within the carrier's holding period, the parcel will be returned to us.
The following return shipping costs will be deducted from the refund amount:
- Netherlands & Belgium: €5,50
- Germany & France: €7,50
- Rest of Europe: €9,50
- Outside Europe: €19,95
If the customer wishes to receive the order after it has been returned to us, the return shipping costs and the shipping costs for re-shipment will be charged before the order is shipped again.
Do you have any questions about this promotion or are you unsure about a product? Our customer service will be happy to help you!
