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Check out our FAQs below to find the answer you're looking for. Do you need to return an item? Go directly to our returns page here
My Order
Information
We cannot change your order after you click the 'Checkout' button. This includes the following:
*If you enter the wrong address at checkout and the order has already been processed, we cannot be held responsible if the order is lost. We are not liable for the refund/replacement of this order.
If an order cannot be delivered due to incorrect or incomplete (delivery) address details, we will charge delivery costs when sending the package again. So check the delivery address carefully.
Can I cancel my order?
Our warehouse operates quickly, so unfortunately, it is not possible to cancel a placed order at this time.
I am missing an item or received a wrong item
In the unlikely event that you are missing an item from your order or received the wrong item, please contact us immediately, within 7 days.
Please send us an email at support@athleticbees.com, within 7 days with the following information:
Once we have received the above information, our customer service team will resolve this for you. This may take a couple of days. Please wait for our response.
You may be asked to return the wrong item to us through our returns process. If you're not sure how to do this, let us know, we will help you.
I received a damaged or defect item
If you believe your item(s) may have been sent to you damaged or defective, please contact us immediately, within 7 days.
Please send us an email at support@athleticbees.com, within 7 days with the following information:
Once we have received the above information, our customer service team will resolve this for you. This may take a couple of days. Please wait for our response.
Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.
My item is damaged after wearing
Please send us an email at support@athleticbees.com with the following information:
Once we have received the above information, our customer service team will resolve this for you. This may take a couple of days. Please wait for our response.
Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.
Shipping
Information
Orders placed on workdays before 23:00 will be processed and shipped the same day.
Netherlands
Belgium
Germany
France
Rest of Europe
Outside Europe
Important information
Delivery periods may be longer during peak times.
Return costs may vary per country.
If you decline or do not collect the package, shipping fees will still be charged and deducted from the refund.
If the delivery address is incorrect and you still want to receive the package, additional shipping costs will apply.
Returns & Refunds
Good to know
Don't worry if you have any doubts about your received products; you have 14 days from the delivery date to make the decision. If our product does not meet your expectations, we will take it back. However we allow returns as long as they fall under our return guidelines.
Please note the following points when returning an item:
*If the product does not meet the Return Guideline and the product has diminished in value, we may refuse the return or deduct a part of the amount. For dry cleaning costs, €7.50 will be deducted from the refund amount.
*Items sent back to us without first requesting a return will not be accepted.
If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.
Return Guidelines
You can return all items of your order if they fall under our return guidelines.
See below for exceptions to this rule:
Return guidelines:
We only accept returned items according to the following guidelines:
*If the hang tag is detached from the item, please include the hang tag in the return package.
If your return does not meet all of our return guidelines, your return will be noted as ‘unacceptable’. If the product has diminished in value, we may refuse the return or deduct a part of the amount. For dry cleaning costs, €7.50 will be deducted from the refund amount.
How do I make a return?
You can make a return with your order number and e-mail in our return portal.
Follow the instructions and choose a carrier. Returns are at your own expense. You can buy a return label via our return portal starting from €5. If there is no label available for your country, you wil have to pay for the package at a post office.
Return address:
If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.
Can I exchange an item?
Yes, it is now possible to exchange an item for a different size.
Unfortunately it is not yet possible to exchange an item for a different color or different item, only the size is exchangeable.
Can I receive a store credit?
If you choose Store Credit instead of a refund, you will receive an additional incentive of €2,50. This amount will be added to your store credit balance.
Please note!
You can request to convert your store credit into a refund via the original payment method within 14 days after the store credit is issued. If you choose to do so, the €2,50 incentive will be removed and only the original purchase amount will be refunded.
After this 14-day period, the store credit can no longer be converted into a refund and will remain available as store credit in our store.
If you paid for your order using Klarna, please note that choosing store credit does not cancel your payment obligation with Klarna. Your Klarna invoice must still be paid according to Klarna’s payment terms.
Did you receive my return?
Depending on the country you are from and the return carrier you choose when returning your item(s), delivery times back to our warehouse may vary.
If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.
When will my return be processed?
The returns are processed within 14 days after delivery.
We will notify you once we have received and inspected your return and let you know if the return has been approved or not.
If approved and you have chosen:
- A refund; you will be automatically refunded to your original payment method within 10 business days.
- A store credit; you will receive the same day the store credit code, including the incentive
- An exchange; the exchanged size will be send out to you the same day of notification.
For the refund, please note that it may take some time for your bank or credit card company to process and process the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@athleticbees.com, specifying in your message:
We'll then get back to you as soon as we can!
Gift Cards
Information
You can buy a gift voucher from the accessories page on the website. Gift cards are not physically sent, you will receive a confirmation email with your gift card code.
The gift cards are valid for 1 (one) year after purchase. Unless mentioned otherwise.
Do I have to use the full amount in one order?
No, the amount you spend has been deducted from your gift card balance. You can use the same gift card code for a new order you place.
Can I use a gift card and make a card payment for the same order?
Yes, this is possible.
Can I use a gift card during a sale?
Yes, this is possible
Can I use a discount code when purchasing a gift card?
No, this is not possible. If your order contains more items than just the gift card, the discount will be deducted from these items and not from the price of the gift card.
I placed an order with my gift card and now I want to return an item
Orders paid with a gift card will be refunded to the gift card. If you used split payment, the refund will be credited to the gift card first and the remaining balance will be credited back to the other payment method originally used within 3-7 business days.
Payments & Promotions
How can I pay my order?
You can choose from the following payment options when placing an order:
Good to know about promotions and discounts
We offer additional discounts to our customers.
Refunds when using a discount code
Any discount codes used with an order will be split evenly between items as a percentage. So when a refund is processed, you will receive the discounted price as a refund.
Can I get a price adjustment on an item i've already purchased?
As an online retailer, our prices will occasionally change depending on demand, stock levels and sales. This does mean that items can change price after you've purchased them.
Unfortunately, we're unable to adjust any prices or offer a refund or credit for the difference in price once an order has been placed.
Sadly, we're also unable to retrospectively apply a discount code or gift card to an order that’s already been placed.
Promo: 1 + 1 Free item
Take advantage of our 1+1 free promotion: buy 2 products and only pay for 1.
To qualify for this promotion, you must add at least 2 eligible products to your shopping cart. The lowest-priced product will automatically be applied as the free item at checkout.
Please note:
This promotion is valid while stocks last.
Promo: Free gifts
Orders that reach a certain order value may qualify for a free gift. The minimum order value required will be specified on our website.
Free gifts are only available while the promotion is active and while stocks last. The free gift cannot be exchanged for cash, discounts, or any other compensation.
If an order is partially returned and the remaining order value falls below the minimum threshold required for the free gift, we reserve the right to request the return of the free gift or deduct its value from the refund.
Giveaway social media
With the giveaways on our social media you have a chance to win e-gift cards and items from our webshop.
The e-gift cards won will be sent by e-mail after we have received the details of the winner.The e-gift cards are valid for 1 to 2 months, depending on the type of giveaway. Purchased items that are returned will be refunded as an e-gift card. E-gift cards cannot be exchanged for cash.
The items won will be sent by post after we have received the details of the winner. Won items cannot be returned or exchanged for other items.
How do I return an item from a promotion?
If you are not satisfied with your order or the size is not right, you can of course return it within 14 days. It is possible to exchange an item for a different size of the same product.
Please note:
1) With the promotion, 1+1 free item, 1 returned product is not eligible for a refund.
2) With the promotion, free gift at a certain amount. If you return a part of your order and the total drops below the amount for getting the free gift, the free item will no longer qualify as a free gift. In that case, you can either return the free gift as well, or the value of the free gift will be deducted from your refund.
Do you have any questions about this promotion or are you unsure about a product? Our customer service will be happy to help you!
Need help with your order or have a question? Send us an email at support@athleticbees.com and our friendly Customer Service team will be happy to assist you! Don't forget to include your order number if you have one, so we can help you even faster. We're here to make your shopping experience smooth and enjoyable!