How can we help?

We cannot change your order after you click the 'Checkout' button. This includes the following:

• - Change the item or size
• - Delivery/billing address
• - Add items to your order
• - Shipping method*

*If you enter the wrong address at checkout and the order has already been processed, we cannot be held responsible if the order is lost. We are not liable for the refund/replacement of this order.

Undelivered, Refused or Uncollected Parcels

If a parcel cannot be delivered due to an incorrect or incomplete delivery address provided by the customer, is refused upon delivery, or is not collected from a designated collection point within the carrier's holding period, the parcel will be returned to us.

The following return shipping costs will be deducted from the refund amount:

- Netherlands & Belgium: €5,50

- Germany & France: €7,50

- Rest of Europe: €9,50

- Outside Europe: €19,95

If the customer wishes to receive the order after it has been returned to us, the return shipping costs and the shipping costs for re-shipment will be charged before the order is shipped again.

Our warehouse operates quickly, so unfortunately, it is not possible to cancel a placed order at this time.

You can choose from the following payment options when placing an order:

• American Express
• Apple Pay
• Klarna
• Google Pay
• IDEAL
• Maestro
• Mastercard
• Paypal
• Visa
• Shop Pay

Orders placed on workdays before 23:00 will be processed and shipped the same day.

Netherlands

• Delivery time: 1–2 business days
• Shipping cost: € 5,50
• Free shipping above: € 60,00
• Return cost: from € 5,00

Belgium

• Delivery time: 1–2 business days
• Shipping cost: € 5,50
• Free shipping above: € 60,00
• Return cost: from € 5,00

Germany

• Delivery time: 1–3 business days
• Shipping cost: € 7,50
• Free shipping above: € 60,00
• Return cost: from € 7,50

France

• Delivery time: 1–3 business days
• Shipping cost: € 7,50
• Free shipping above: € 60,00
• Return cost: from € 7,50

Rest of Europe

• Delivery time: 2–5 business days
• Shipping cost: € 9,50
• Free shipping above: € 60,00
• Return cost: from € 9,50

Outside Europe

• Delivery time: 3–10 business days
• Shipping cost: € 19,95
• Free shipping above: € 100,00
• Return cost: from € 19,95

Important information

Delivery periods may be longer during peak times.

Return costs may vary per country.

If a parcel cannot be delivered due to an incorrect or incomplete delivery address provided by the customer, is refused upon delivery, or is not collected from a designated collection point within the carrier's holding period, the parcel will be returned to us.

The following return shipping costs will be deducted from the refund amount:

• - Netherlands & Belgium: €5,50
• - Germany & France: €7,50
• - Rest of Europe: €9,50
• - Outside Europe: €19,95

If the customer wishes to receive the order after it has been returned to us, the return shipping costs and the shipping costs for re-shipment will be charged before the order is shipped again.

Don't worry if you have any doubts about your received products; you have 14 days from the delivery date to make the decision. If our product does not meet your expectations, we will take it back. However we allow returns as long as they fall under our return guidelines.

Please note the following points when returning an item:

• - After 14 days it is not possible to issue a return.
• - Products must be returned within 14 days from your delivery date.
• - We offer refunds to the original method of payment used to place the order, you can choose for an exchange or you can choose a store credit
• - You are responsible for your return shipment.
• - You can insure your package for € 1.99.
• - Leave the item in its original packaging - See our Return Guidelines!
• - Put a box or sturdy packaging around the item
• - Place the return label that you receive in the return portal on the box, clearly visible (remove any old labels)
• - Keep any proof of postage until you have been properly refunded, in case you need it at a later date.

*If the product does not meet the Return Guideline and the product has diminished in value, we may refuse the return or deduct a part of the amount. For dry cleaning costs, €7.50 will be deducted from the refund amount.

*Items sent back to us without first requesting a return will not be accepted.

If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.

You can return all items of your order if they fall under our return guidelines.

See below for exceptions to this rule:

• - Socks cannot be returned/exchanged/refunded
• - E-Gift Cards cannot be returned/exchanged/refunded

Return guidelines:

We only accept returned items according to the following guidelines:

• - All returns must be postmarked within 14 days of your order being delivered
• - You are responsible for your return shipment
• - Clothing tags must still be intact*
• - Clothing must be returned in original product bags
• - Cannot be worn, washed, or put through the dryer
• - Cannot have deodorant marks
• - Cannot have stains of any kind (makeup/self-tanner, etc.)
• - Cannot have human or animal hair
• - Cannot have snagging/pilling
• - Cannot have abnormal smell (perfume, body odor, etc)
• - Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
• - Items with excessive wrinkling are subject to denial
• - If you are returning your entire order, please note that the original shipping costs will not be refunded

*If the hang tag is detached from the item, please include the hang tag in the return package.

If your return does not meet all of our return guidelines, your return will be noted as ‘unacceptable’. If the product has diminished in value, we may refuse the return or deduct a part of the amount. For dry cleaning costs, €7.50 will be deducted from the refund amount.

You can make a return with your order number and e-mail in our return portal.

Follow the instructions and choose a carrier. Returns are at your own expense. You can buy a return label via our return portal starting from €5. If there is no label available for your country, you wil have to pay for the package at a post office.

Return address:

- 3e Industriestraat 23-H
- 3133 EJ Vlaardingen
- The Netherlands

If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.

Yes, it is now possible to exchange an item for a different size.

Unfortunately it is not yet possible to exchange an item for a different color or different item, only the size is exchangeable.

If you choose Store Credit instead of a refund, you will receive an additional incentive of €2,50. This amount will be added to your store credit balance.

Please note!

You can request to convert your store credit into a refund via the original payment method within 14 days after the store credit is issued. If you choose to do so, the €2,50 incentive will be removed and only the original purchase amount will be refunded.

After this 14-day period, the store credit can no longer be converted into a refund and will remain available as store credit in our store.

If you paid for your order using Klarna, please note that choosing store credit does not cancel your payment obligation with Klarna. Your Klarna invoice must still be paid according to Klarna’s payment terms.

Depending on the country you are from and the return carrier you choose when returning your item(s), delivery times back to our warehouse may vary. If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. The returns are processed within 14 days after delivery.

We will notify you once we have received and inspected your return and let you know if the return has been approved or not.

If approved and you have chosen:

- A refund; you will be automatically refunded to your original payment method within 10 business days.
- A store credit; you will receive the same day the store credit code, including the incentive
- An exchange; the exchanged size will be send out to you the same day of notification.

For the refund, please note that it may take some time for your bank or credit card company to process and process the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@athleticbees.com, specifying in your message:

- Your order number
- Proof of postage (like a receipt)
- Tracking number

We'll then get back to you as soon as we can!

In the unlikely event that you are missing an item from your order or received the wrong item, please contact us immediately, within 7 days.

Please send us an email at support@athleticbees.com, within 7 days with the following information:

• - Name and email
• - Order number
• - Which item was sent wrong and/or which item is missing (color/size)
• - Photo's of the wrong item with logo, including the label of the clothing bag, photo of the shipping box including the shipping label

It is also possible to submit the missing item in our Warranty Portal: https://athleticbees-warranty.returnista.com/

Once we have received the above information, our customer service team will resolve this for you. This may take a couple of days. Please wait for our response.

You may be asked to return the wrong item to us through our returns process. If you're not sure how to do this, let us know, we will help you.

If you received an item that appears to be damaged or defective, please contact us as soon as reasonably possible after discovering the issue.

Please submit your claim through our warranty portal.

For damaged items, please provide clear photos showing the issue. This helps us assess the claim and determine the appropriate next steps.

If you believe that your item is defective, damaged, or does not conform to the agreement, please contact us as soon as reasonably possible after discovering the issue.

Please submit your claim through our warranty portal.

Choose the affected product, upload clear photos where possible, and provide a description of the issue.

We may ask for additional information where reasonably necessary to assess the issue and determine an appropriate solution.

If the issue is covered by your statutory consumer rights, we will provide an appropriate remedy in accordance with applicable law. This may include repair or replacement free of charge, or, where applicable, a price reduction or refund.

If we need the product to be returned for assessment, repair or replacement, we will provide instructions for the return. You will not be charged return costs where the product is defective or does not conform to the agreement and the return is required to provide the statutory remedy.

Please keep the product until we have provided instructions regarding the next steps.

Return policy for our promotions

1). With the promotion, 1+1 free item, 1 returned product is not eligible for a refund.

• - Are you returning only one of the two items? Then no refund will be made.
• - Are you returning both items? Then you will receive the purchase amount of the paid product back.

2). With the promotion, free gift at a certain amount. If you return a part of your order and the total drops below the amount for getting the free gift, the free item will no longer qualify as a free gift. In that case, you can either return the free gift as well, or the value of the free gift will be deducted from your refund.

3). With the promotion, 2+1 free item;

• - If you return one or more products from a promotional order, the refund amount will be adjusted to reflect the Promotion.
• - The free product cannot be refunded or exchanged for store credit or cash.
• - If you return one of the paid products but keep the free product, the refund will be reduced by the value of the free product.
• - Products received as part of a Buy 2 Get 1 promotion may be exchanged only for a different size. Exchanges for another product are not accepted.

Do you have any questions about this promotion or are you unsure about a product? Our customer service will be happy to help you!

You can buy a gift voucher from the accessories page on the website. Gift cards are not physically sent, you will receive a confirmation email with your gift card code.

The gift cards are valid for 1 (one) year after purchase. Unless mentioned otherwise.

No, the amount you spend has been deducted from your gift card balance. You can use the same gift card code for a new order you place.

Yes, this is possible.

Yes, this is possible

No, this is not possible. If your order contains more items than just the gift card, the discount will be deducted from these items and not from the price of the gift card.

Orders paid with a gift card will be refunded to the gift card. If you used split payment, the refund will be credited to the gift card first and the remaining balance will be credited back to the other payment method originally used within 3-7 business days.

We offer additional discounts to our customers.

- Only one discount code can be used at checkout.
- All discount codes are excluded from being used on E-gift cards.
- Discount codes may not be able to be used in addition to any current promotions and we’re unable to apply any codes once your payment has been accepted, so don't forget to add the discount before checking out.

Refunds when using a discount code

Any discount codes used with an order will be split evenly between items as a percentage. So when a refund is processed, you will receive the discounted price as a refund.

Can I get a price adjustment on an item i've already purchased?

As an online retailer, our prices will occasionally change depending on demand, stock levels and sales. This does mean that items can change price after you've purchased them.

Unfortunately, we're unable to adjust any prices or offer a refund or credit for the difference in price once an order has been placed.

Sadly, we're also unable to retrospectively apply a discount code or gift card to an order that’s already been placed.

How the promotion works:

• - Customers must add three (3) eligible products to their cart to qualify for the Promotion.
• - The lowest-priced eligible product in the cart will automatically be discounted to free at checkout.
• - The Promotion cannot be combined with discount codes or other promotional offers.

Order Modifications:

• - Once an order has been placed, the products selected at checkout are final.
• - Products cannot be added to an existing order after checkout, and promotional eligibility is determined solely by the products present in the cart at the time of purchase.
• - Customers wishing to purchase additional products must place a new order.

Returns & Exchanges:

• - If you return one or more products from a promotional order, the refund amount will be adjusted to reflect the Promotion.
• - The free product cannot be refunded or exchanged for store credit or cash.
• - If you return one of the paid products but keep the free product, the refund will be reduced by the value of the free product.
• - Products received as part of a Buy 2 Get 1 promotion may be exchanged only for a different size. Exchanges for another product are not accepted.

Take advantage of our 1+1 free promotion: buy 2 products and only pay for 1.

To qualify for this promotion, you must add at least 2 eligible products to your shopping cart. The lowest-priced product will automatically be applied as the free item at checkout.

Please note:

• - If you add only 1 product to your cart, the promotion will not apply and no free item will be included.
• - The discount will be automatically visible in your shopping cart once you have added 2 or more eligible products.

This promotion is valid while stocks last.

Orders that reach a certain order value may qualify for a free gift. The minimum order value required will be specified on our website.

Free gifts are only available while the promotion is active and while stocks last. The free gift cannot be exchanged for cash, discounts, or any other compensation.

If an order is partially returned and the remaining order value falls below the minimum threshold required for the free gift, we reserve the right to request the return of the free gift or deduct its value from the refund.

With the giveaways on our social media you have a chance to win e-gift cards and items from our webshop.

The e-gift cards won will be sent by e-mail after we have received the details of the winner.The e-gift cards are valid for 1 to 2 months, depending on the type of giveaway. Purchased items that are returned will be refunded as an e-gift card. E-gift cards cannot be exchanged for cash.

The items won will be sent by post after we have received the details of the winner. Won items cannot be returned or exchanged for other items.

If you are not satisfied with your order or the size is not right, you can of course return it within 14 days. It is possible to exchange an item for a different size of the same product.

Please note:

1) With the promotion, 1+1 free item, 1 returned product is not eligible for a refund.

• - Are you returning only one of the two items? Then no refund will be made.
• - Are you returning both items? Then you will receive the purchase amount of the paid product back.

2) With the promotion, free gift at a certain amount. If you return a part of your order and the total drops below the amount for getting the free gift, the free item will no longer qualify as a free gift. In that case, you can either return the free gift as well, or the value of the free gift will be deducted from your refund.

Do you have any questions about this promotion or are you unsure about a product? Our customer service will be happy to help you!

Need help with your order or have a question? Send us an email at support@athleticbees.com. Our Customer Service team will be happy to assist you!

Don't forget to include your order number if you have one, so we can help you even faster. We're here to make your shopping experience smooth and enjoyable!