Returns & refunds

Don't worry if you have any doubts about your received products; you have 14 days from the delivery date to make the decision. If our product does not meet your expectations, we will take it back. However we allow returns as long as they fall under our return guidelines.

Please note the following points when returning an item:

• - After 14 days it is not possible to issue a return.
• - Products must be returned within 14 days from your delivery date.
• - We offer refunds to the original method of payment used to place the order, you can choose for an exchange or you can choose a store credit
• - You are responsible for your return shipment.
• - You can insure your package for € 1.99.
• - Leave the item in its original packaging - See our Return Guidelines!
• - Put a box or sturdy packaging around the item
• - Place the return label that you receive in the return portal on the box, clearly visible (remove any old labels)
• - Keep any proof of postage until you have been properly refunded, in case you need it at a later date.

*If the product does not meet the Return Guideline and the product has diminished in value, we may refuse the return or deduct a part of the amount. For dry cleaning costs, €7.50 will be deducted from the refund amount.

*Items sent back to us without first requesting a return will not be accepted.

If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.

You can return all items of your order if they fall under our return guidelines.

See below for exceptions to this rule:

• - Socks cannot be returned/exchanged/refunded
• - E-Gift Cards cannot be returned/exchanged/refunded

Return guidelines:

We only accept returned items according to the following guidelines:

• - All returns must be postmarked within 14 days of your order being delivered
• - You are responsible for your return shipment
• - Clothing tags must still be intact*
• - Clothing must be returned in original product bags
• - Cannot be worn, washed, or put through the dryer
• - Cannot have deodorant marks
• - Cannot have stains of any kind (makeup/self-tanner, etc.)
• - Cannot have human or animal hair
• - Cannot have snagging/pilling
• - Cannot have abnormal smell (perfume, body odor, etc)
• - Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
• - Items with excessive wrinkling are subject to denial
• - If you are returning your entire order, please note that the original shipping costs will not be refunded

*If the hang tag is detached from the item, please include the hang tag in the return package.

If your return does not meet all of our return guidelines, your return will be noted as ‘unacceptable’. If the product has diminished in value, we may refuse the return or deduct a part of the amount. For dry cleaning costs, €7.50 will be deducted from the refund amount.

You can make a return with your order number and e-mail in our return portal.

Follow the instructions and choose a carrier. Returns are at your own expense. You can buy a return label via our return portal starting from €5. If there is no label available for your country, you wil have to pay for the package at a post office.

Return address:

- 3e Industriestraat 23-H
- 3133 EJ Vlaardingen
- The Netherlands

If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.

Yes, it is now possible to exchange an item for a different size.

Unfortunately it is not yet possible to exchange an item for a different color or different item, only the size is exchangeable.

If you choose Store Credit instead of a refund, you will receive an additional incentive of €2,50. This amount will be added to your store credit balance.

Please note!

You can request to convert your store credit into a refund via the original payment method within 14 days after the store credit is issued. If you choose to do so, the €2,50 incentive will be removed and only the original purchase amount will be refunded.

After this 14-day period, the store credit can no longer be converted into a refund and will remain available as store credit in our store.

If you paid for your order using Klarna, please note that choosing store credit does not cancel your payment obligation with Klarna. Your Klarna invoice must still be paid according to Klarna’s payment terms.

Depending on the country you are from and the return carrier you choose when returning your item(s), delivery times back to our warehouse may vary. If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. The returns are processed within 14 days after delivery.

We will notify you once we have received and inspected your return and let you know if the return has been approved or not.

If approved and you have chosen:

- A refund; you will be automatically refunded to your original payment method within 10 business days.
- A store credit; you will receive the same day the store credit code, including the incentive
- An exchange; the exchanged size will be send out to you the same day of notification.

For the refund, please note that it may take some time for your bank or credit card company to process and process the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@athleticbees.com, specifying in your message:

- Your order number
- Proof of postage (like a receipt)
- Tracking number

We'll then get back to you as soon as we can!

In the unlikely event that you are missing an item from your order or received the wrong item, please contact us immediately, within 7 days.

Please send us an email at support@athleticbees.com, within 7 days with the following information:

• - Name and email
• - Order number
• - Which item was sent wrong and/or which item is missing (color/size)
• - Photo's of the wrong item with logo, including the label of the clothing bag, photo of the shipping box including the shipping label

It is also possible to submit the missing item in our Warranty Portal: https://athleticbees-warranty.returnista.com/

Once we have received the above information, our customer service team will resolve this for you. This may take a couple of days. Please wait for our response.

You may be asked to return the wrong item to us through our returns process. If you're not sure how to do this, let us know, we will help you.

If you received an item that appears to be damaged or defective, please contact us as soon as reasonably possible after discovering the issue.

Please submit your claim through our warranty portal.

For damaged items, please provide clear photos showing the issue. This helps us assess the claim and determine the appropriate next steps.

If you believe that your item is defective, damaged, or does not conform to the agreement, please contact us as soon as reasonably possible after discovering the issue.

Please submit your claim through our warranty portal.

Choose the affected product, upload clear photos where possible, and provide a description of the issue.

We may ask for additional information where reasonably necessary to assess the issue and determine an appropriate solution.

If the issue is covered by your statutory consumer rights, we will provide an appropriate remedy in accordance with applicable law. This may include repair or replacement free of charge, or, where applicable, a price reduction or refund.

If we need the product to be returned for assessment, repair or replacement, we will provide instructions for the return. You will not be charged return costs where the product is defective or does not conform to the agreement and the return is required to provide the statutory remedy.

Please keep the product until we have provided instructions regarding the next steps.

Return policy for our promotions

1). With the promotion, 1+1 free item, 1 returned product is not eligible for a refund.

• - Are you returning only one of the two items? Then no refund will be made.
• - Are you returning both items? Then you will receive the purchase amount of the paid product back.

2). With the promotion, free gift at a certain amount. If you return a part of your order and the total drops below the amount for getting the free gift, the free item will no longer qualify as a free gift. In that case, you can either return the free gift as well, or the value of the free gift will be deducted from your refund.

3). With the promotion, 2+1 free item;

• - If you return one or more products from a promotional order, the refund amount will be adjusted to reflect the Promotion.
• - The free product cannot be refunded or exchanged for store credit or cash.
• - If you return one of the paid products but keep the free product, the refund will be reduced by the value of the free product.
• - Products received as part of a Buy 2 Get 1 promotion may be exchanged only for a different size. Exchanges for another product are not accepted.

Do you have any questions about this promotion or are you unsure about a product? Our customer service will be happy to help you!