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Return & Refund

Don't worry if you have any doubts about your received products; you have 14 days from the delivery date to make the decision. If our product does not meet your expectations, we will take it back. However we allow returns as long as they fall under our return guidelines.

Please note the following points when returning an item:

  • After 14 days it is not possible to issue a return.
  • Products must be returned within 14 days from your delivery date.
  • We offer refunds to the original method of payment used to place the order or you can choose a store credit
  • You are responsible for your return shipment.
  • You can insure your package for € 1.99.
  • Leave the item in its original packaging - See our FAQ for the return guidelines!
  • Put a box or sturdy packaging around the item
  • Place the return label that you receive in the return portal on the box, clearly visible (remove any old labels)
  • Keep any proof of postage until you have been properly refunded, in case you need it at a later date.

*Items sent back to us without first requesting a return will not be accepted.

If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.

Return Guidelines:

You can return all items of your order if they fall under our return guidelines. See below for exceptions to this rule:

  • Socks cannot be returned/exchanged/refunded
  • E-Gift Cards cannot be returned/exchanged/refunded

Return guidelines:

We only accept returned items according to the following guidelines:

  • All returns must be postmarked within 14 days of your order being delivered
  • You are responsible for your return shipment
  • Clothing tags must still be intact*
  • Clothing must be returned in original product bags
  • Cannot be worn, washed, or put through the dryer
  • Cannot have deodorant marks
  • Cannot have stains of any kind (makeup/self-tanner, etc.)
  • Cannot have human or animal hair
  • Cannot have snagging/pilling
  • Cannot have abnormal smell (perfume, body odor, etc)
  • Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
  • Items with excessive wrinkling are subject to denial
  • If you are returning your entire order, please note that the original shipping costs will not be refunded

*If the hang tag is detached from the item, please include the hang tag in the return package.

If your return does not meet all of our return guidelines, your return will be noted as ‘unacceptable’. If our processing team deems your item(s) as ‘unacceptable’ we will automatically ship the unaccepted items back to the return address on the shipping label.


Exchanges are not possible. We do offer store credit.

Make a return

You can make a return with your order number and e-mail in our return portal. You can also use the return portal for damage claims or missing items.

Follow the instructions and choose a carrier. Returns are at your own expense. You can buy a return label via our returns portal for €5.

Did you receive my return?

Depending on the country you are from and the return carrier you choose when returning your item(s), delivery times back to our warehouse may vary.

If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.

When do I get my refund?

We will notify you once we have received and inspected your return and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and process the refund.

If more than 15 business days have passed since we approved your return, please contact us at, specifying in your message:

  • Your order number
  • Proof of postage (like a receipt)
  • Tracking number

We'll then get back to you as soon as we can!

Free shipping

Free shipping over €70

Customer service

We are available from monday to friday to answer your questions.

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