You have 14 days from the delivery date to request a return under your statutory right of withdrawal. Products must be returned within 14 days after requesting the withdrawal.
The 14-day return period does not affect your statutory rights for defective or non-conforming products.
Please note the following points when returning an item:
*Items sent back to us without first requesting a return will not be accepted.
You can make a return with your order number and e-mail in our return portal.
Follow the instructions and choose a carrier. Returns are at your own expense. You can buy a return label via our return portal starting from €5. If there is no label available for your country, you wil have to pay for the package at a post office.
If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.
Return address:
3e Industriestraat 23-H
3133 EJ Vlaardingen
The Netherlands
The following return guidelines apply to products returned under the statutory right of withdrawal.
You can return all items of your order if they fall under our return guidelines. See below for exceptions to this rule:
Return guidelines:
We only accept returned items according to the following guidelines:
*If the hang tag is detached from the item, please include the hang tag in the return package.
If your return does not meet all of our return guidelines, your return will be noted as ‘unacceptable’. If our processing team deems your item(s) as ‘unacceptable’ we will contact you about this.
Exchange
It is now possible to exchange an item for a different size. Unfortunately it is not yet possible to exchange an item for a different color or different item, only the size is exchangeable.
Store Credit
If you choose Store Credit instead of a refund, you will receive an additional incentive of €2,50. This amount will be added to your store credit balance.
Please note!
You can request to convert your store credit into a refund via the original payment method within 14 days after the store credit is issued. If you choose to do so, the €2,50 incentive will be removed and only the original purchase amount will be refunded.
After this 14-day period, the store credit can no longer be converted into a refund and will remain available as store credit in our store.
If you paid for your order using Klarna, please note that choosing store credit does not cancel your payment obligation with Klarna. Your Klarna invoice must still be paid according to Klarna’s payment terms.
If you believe that your item is defective, damaged, or does not conform to the agreement, please contact us as soon as reasonably possible after discovering the issue.
Please submit your claim through our warranty portal: https://athleticbees-warranty.returnista.com/
Choose the affected product, upload clear photos where possible, and provide a description of the issue.
We may ask for additional information where reasonably necessary to assess the issue and determine an appropriate solution.
If the issue is covered by your statutory consumer rights, we will provide an appropriate remedy in accordance with applicable law. This may include repair or replacement free of charge, or, where applicable, a price reduction or refund.
If we need the product to be returned for assessment, repair or replacement, we will provide instructions for the return. You will not be charged return costs where the product is defective or does not conform to the agreement and the return is required to provide the statutory remedy.
Please keep the product until we have provided instructions regarding the next steps.
Depending on the country you are from and the return carrier you choose when returning your item(s), delivery times back to our warehouse may vary.
If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Refunds will be processed without undue delay and within 14 days of receiving your withdrawal request. We may withhold the refund until we have received the returned product or you have provided proof that it has been sent back, whichever occurs first.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
If a parcel cannot be delivered due to an incorrect or incomplete delivery address provided by the customer, is refused upon delivery, or is not collected from a designated collection point within the carrier's holding period, the parcel will be returned to us.
The following return shipping costs will be deducted from the refund amount:
- Netherlands & Belgium: €5,50
- Germany & France: €7,50
- Rest of Europe: €9,50
- Outside Europe: €19,95
If the customer wishes to receive the order after it has been returned to us, the return shipping costs and the shipping costs for re-shipment will be charged before the order is shipped again.
Do you have any questions about this promotion or are you unsure about a product? Our customer service will be happy to help you!
HARMONISED NOTICE ON THE LEGAL GUARANTEE OF CONFORMITY
The design and content of the harmonised notice referred to in Article 1 shall be as follows:
